September 24th, 2012

I’m Sorry Laws

“One of the best risk management tools a provider can use is an expression of compassion and a genuine commitment to remedying problems. Saying “I’m sorry,” in fact, is statutorily protected and not an admission of liability, thanks to “I’m Sorry” laws adopted in 36 states.” (Jones, D.A., Provider Magazine September 2012) http://www.providermagazine.com/archives/archives-2012/Pages/0912/Honest-Apologies-Inspire-Trust.aspx